When Contact ‘n Go (TNG) launched its new, improved card, there was a lot of noise on the net about how it missed the mark. Including to the conversation, we highlighted the troubles netizens experienced with the card, and we received combined reactions.
On just one hand, there were these who agreed with the issues, but there have been also dissenting voices. Lots of pointed out the hurdles prohibiting TNG from releasing a card that could be seamlessly joined to the Touch ‘n Go eWallet, and that complaining consumers had been basically uninformed.
Seeking to have an understanding of the concern improved, we turned to some software program engineers to analyse the new card as nicely as peoples’ opinions.
The new mechanics
The improved TNG card’s most important upgrade is the implementation of In close proximity to Discipline Communication (NFC) know-how.
This technological innovation signifies customers with NFC-enabled phones can only keep the card in the vicinity of their cellular phone and use the TNG eWallet app to course of action top rated-ups.
“I really do not see it as a negative factor to have an NFC-enabled TNG card at the very least you have an solution to reload it pretty much anytime, any where,” claimed Jason Chuah, a computer software engineer with 5 years of expertise. “Just that I do not see it to be broadly useful as not all persons have NFC-enabled smartphones.”
Mak Kwan Wuey, a whole stack and Web of Issues (IoT) developer, agrees that not anyone has the know-how or is even informed about what NFC is.
The absence of NFC-enabled equipment apart, educating people on the engineering is not an unachievable feat, so that isn’t always a major problem.
The genuine impediment
Mak broke down how TNG playing cards function. Fundamentally, they are enabled with Radio Frequency ID (RFID) technologies. As a result, the cards act as easy, passive gadgets that retail store the ID and remaining card price in just the card itself.
“Being a passive, smart card, terminals that take TNG playing cards typically browse the stored worth of the cards, log down the ID on entry and exit, calculate the length, produce the new equilibrium back into the card, and open the growth gate for the motor vehicle to exit [in the scenario of a parking lot],” he defined.
The total system does not rely on an energetic web relationship to the TNG server, contrary to the eWallet. Not all TNG sellers have an internet connection, consequently TNG has to retain the RFID method in its place of storing the benefit on the cloud.
Jason agrees that TNG probably would like its card to not count on net connectivity so persons can use it anyplace as very long as there is a TNG card reader.
“If we want to bind the TNG card with the eWallet credit history, TNG can just hop on with their existing operation, PayDirect,” Jason supplied.
PayDirect is a attribute that is supported on pick tolls. With this characteristic, people can tap their TNG card on the terminal, and the toll cost is deducted from the eWallet balance very first, then the card stability if there are inadequate resources in the eWallet.
In accordance to Jason, TNG can perform to more boost that characteristic to deal with terminals across the board, but hardware updates might be necessary.
Jason essentially participated in a pilot programme for TNG’s RFID, in which he identified that there had been moments the fare was deducted from the eWallet only hours soon after passing the toll. Just after searching for clarification, Jason learnt that it could be because of to syncing difficulties in between the toll server and the TNG server.
“They designed the topology in a way that all transactions are saved on the toll server very first, then synced with the TNG server when internet connectivity is up,” Jason interpreted. “This is to avoid hiccups wherever RFID users could not go by means of the toll due to the fact of online connectivity problems.”
A comparable technologies could be applied for card holders.
Educating the general public
Jason thinks users must recognize that TNG playing cards perform in different ways compared to debit or credit score cards. The moment again, it all comes down to the web relationship.
Though payments using TNG cards can be carried out instantly by studying the card price, debit or credit playing cards have to have a steady link for payments.
“Imagine if the net at the toll booth is down and the server could not read your card stability from the cloud, what kind of chaos it would generate,” he posited.
Mak advised that TNG could add a brief explanation online video to clarify the tech and reasoning driving the method. Nevertheless, he thinks that the increased TNG was the finest recent solution for the firm in conditions of rollout and cost.
TNG could also change all terminals across Malaysia to be world wide web-linked, but it would be pricey. The solution to replace TNG playing cards for customers who wish the operate of topping up playing cards making use of their phones is a safer wager, and more quickly to roll out much too.
Immediately after all, the organization is not forcing buyers to make the switch. These who want the NFC function only have to fork out for it, when those who aren’t willing to do so can even now use their aged cards.
Even more enhancements?
It is now distinct that the principal impediment is web connectivity. Given that the card stores value in itself, it can not be topped up utilizing internet-dependent means. The NFC engineering is as a result the most effortless and practical option.
Around time, as online accessibility enhances in Malaysia, there is a probability that TNG could introduce a way to deduct the worth from the eWallet rather of the card. But that all relies upon on infrastructure in Malaysia.
“Honestly, I applaud TNG’s work in bringing out the new card,” Mak mentioned. “It is a non-ideal remedy to a challenge, but a option however. From an engineering standpoint, it is variety of attention-grabbing to utilise both NFC and RFID to bridge between the offline and online problem.”
Admittedly, the option would make life extra easy for those with NFC-enabled smartphones. The increased card is now obtainable for invest in by means of the application and taking part outlets. I tried to order a single nowadays, but the application knowledgeable me that it’s currently out of stock.
As considerably as netizens are complaining, it’s evident that there is demand from customers for this products. In any circumstance, just make sure your cellphone is NFC-enabled just before you make the jump to the new card.
- Discover extra about the enhanced Contact ‘n Go card listed here.
- Go through other article content we’ve written about Touch ‘n Go below.
Highlighted Image Credit: Touch ‘n Go